Molly Born | Pittsburgh Post-Gazette

A panel of experts told transit officials and the public Friday that the future of transportation in Pittsburgh must focus on customer service, advancements in technology and, if Port Authority can swing it, really cool bus shelters.

The group commissioned by the Washington, D.C.-based nonprofit Urban Land Institute presented these and several other recommendations during a presentation at the Omni William Penn Hotel, Downtown. The findings were based on nearly 80 interviews with public officials, neighborhood leaders and others. It also included tours of the bus and rail systems. Read more